Return & Exchange
Thank you for shopping at Hislifeful.
Order Cancellation
Please check the size, color, quantity, recipient, shipping address and other information carefully before making payment. Once the order is placed, it cannot be changed easily. If you would like to cancel your order, please email us at hislifeful@vipservice.vip. Your order cannot be canceled once it has been shipped.
Return & Exchange
The products can be returned within 30 days after they have been received.
To be eligible, please make sure that.
-The product is in its original packaging
-The product isn't used or damaged
If 30 days have gone by, unfortunately we can’t offer you a refund or FREE exchange. If the return is caused by the consumer, consumer should be responsible for the shipping fee. The specific fee should be based on the express company you choose. If due to our reasons, the goods received are damaged or not correct, and the consumer is not required to bear the shipping fee for this reason.
Sale items and Free shipping are eligible for exchanges only!
Free Exchanges USA only(if applicable):
We only replace items if they are defective, damaged, too small or too big for you. If you need to exchange it for the same item, send us an email at hislifeful@vipservice.vip.
USA customers:
Contact us and we will email you one free return label with a return identification number for your product. If you choose to be responsible for paying for your own shipping costs for returning your item, you should consider using a traceable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item. Shipping costs are nonrefundable.
Depending on where you live, the time it may take for your exchanged product to reach you, may vary.
(Multiple items return will need to be paid by customer)
Canadian customers:
Please contact us so we can provide you with the return address and a return identification number. Unfortunately we are not able to send a return label to Canada. We ask you to return your item to us on your own. The exchange will ship free of charge from our warehouse once we get your return. You should consider using a traceable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item. Shipping costs are nonrefundable.
Depending on where you live, the time it may take for your exchanged product to reach you, may vary.
All other countries:
Please contact us prior to make a return.Your return/exchange will be evaluated case by case. Refunds (if applicable)Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
Refunds (if applicable)
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund. If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 7-15 business days.
If you haven't received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted. Next, contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at hislifeful@vipservice.vip.